Media release

UK’s largest collective vehicle salvage operator rebrands with a focus on insurer needs

National Salvage, the UK’s largest collective vehicle salvage operator which incorporates NSG and NSA, has rebranded as e2e Total Loss Vehicle Management [e2e]. The rebrand signals the group’s service innovation and business growth goals, underpinned by newly implemented service standards and an unerring focus on performance. e2e will raise the bar on best practice in salvage and recycling services for the insurance market.

e2e will reduce claim leakage, remove reputation risk and provide insurers with the opportunity to boost customer retention rates when managing total loss vehicle claims. The team can negotiate and reduce inherited vehicle recovery and storage charges significantly reducing claim costs. Assuming full accountability and protecting insurers’ reputations, e2e will depollute, dismantle and destroy all Cat A and Cat B vehicles on-site, issuing Certificates of Destruction. The company’s reclaimed parts network can provide insurers with quality checked, warranty supported reclaimed parts, dispatched overnight when ordered by 3pm. This cost effective repair opportunity can make the economic difference to a vehicle being determined reparable or a total loss, which gives the insurer the potential to take options to the customer, supporting loyalty and retention.

Insurance customers will benefit from stronger vehicle salvage resale values and faster sales, driven by the group’s focus on performance consistency. e2e is ideally positioned to realise maximum vehicle value via its online salvage auction site As the UK’s longest established site it now auctions over 2,000 vehicles every week and uniquely matches vehicles for sale with reclaimed parts availability.
Demonstrating performance confidence, e2e is offering a free, three month trial of the major components of its end-to-end total loss vehicle management service, giving insurers the opportunity to benchmark its offering against other providers.

Rapid response times and scalability to meet increased service demand is catered for by e2e members delivering nationwide coverage from over 50 environmentally compliant sites. Routinely available as a flexible, modular service, insurers can choose to outsource the entire total loss vehicle management process to e2e or they can select specific modules to meet their business requirements and budget. Modules include emergency roadside recovery and storage, negotiation of inherited storage charges, assistance with vehicle document and keys management, engineering assessments by in-house AQP Qualified Engineers, pre-accident valuation, total loss valuation and settlement negotiation with the policyholder. Crucially, e2e removes risk and adds value to every stage of the process, assuming full accountability and providing total transparency.

Neil Joslin, Chief Operating Officer at e2e Total Loss Vehicle Management said: “e2e will be a game changer for the salvage market and will see insurers rethinking their definition of a salvage partner. This is just the start and we have more initiatives planned for 2019. We are committed to outperforming the market when it comes to customer experience and protecting the environment, drawing on our valuable heritage and over 30 years’ industry experience. Alongside our total loss vehicle management service our reclaimed parts network is set to expand. Existing catalogued stocks of over 1Million parts will continually increase as members handle higher salvage volumes and their accredited engineers depollute and dismantle vehicles on site, continually re-stocking the group’s reclaimed parts’ warehouses. We are already talking to a number of insurers about the use of reclaimed parts to overcome potential delays in vehicle parts procurement from Europe.”